Restaurants come and go. The good ones last for years. The not-so good ones are gone before you know it.
I think what has kept Characters around for 16 years has been our willingness, maybe even eagerness, to change. I might not even call it change. Change sounds like things weren’t going well so we needed to change in order to make corrections. I think a better way to put it is evolve and adapt. Another is a refusal to stay stagnant.
If it wasn’t for evolving, adapting, and refusing to stay in one direction, I don’t think we’d have become as successful as we have. Our menu changes reflect not only seasonal moves, but changes in mood, changes in vendors and product, and changes in customer desires. As an example, a restaurant might have had salmon on the menu for years – different glazes, different cooking styles, different ways it is served, but it’s still salmon. After a while, the cooks become bored with it. Even the customers who love salmon are tired. So now with that in mind and availability of new products, like sea bass, a change is made to menu. The cooks are re-invigorated and so too are the customers. Change is good.
Some things are hard to change, though. For Characters, it is virtually impossible to change the physical characteristics of our building. If I could I would move the kitchen to the back of our space to alleviate some of the noise. Then I could hit a bell to call for food to be picked up. It might be fun for me but the servers would hate it so we’re probably better off in the long run.
What I do like, and it won’t change, is our rustic look and feel to the interior. The brick is timeless with a great combination of style and strength. The dark coloring is offset by the crisp white linen tablecloths for a striking overall appeal.
Change will come to some degree as the downtown core becomes a greater hub activity with the impending opening of the new Rogers Place arena – home of the Edmonton Oilers, Edmonton Oil Kings and surely hundreds of great concerts. Along with the new arena is the coming of additional office space like the Stantec building and residential structures as well.
For Characters, that will bring change in terms of increased business lunch traffic and longer dinner hours. We’ll quite likely open a little earlier for dinner and possibly stay open a little later. But that’s a change we welcome with open arms.
- Characters Fine Dining